Recruitment & matching
Finding professionals suited to the responsibilities, experience, and requirements of the work.
ABOUT BPOPHIL
Business Support Built Around the Work
BPOPHIL is a Philippines-based remote staffing and managed business support company helping businesses add the people and operational capacity they need without having to build every support function internally.
WHO WE ARE
Built from real business experience.
BPOPHIL brings together experience across different business environments, remote staffing, and business process operations.
BPOPHIL is financially backed by Kugihan and Daginot Holdings Inc. (KND), a diversified business group with experience across real estate, power, industrial production and chemical distribution, consumer financing, feed manufacturing, furniture and accessories manufacturing, and transport and distribution.
That broader business experience shapes how we approach support. Businesses don't all operate the same way. Their workloads, processes, priorities, and requirements are different.
That's why BPOPHIL starts with the work that needs to be done rather than forcing businesses into a fixed staffing model.
Our role is to provide the people and support behind the work while the client remains focused on running the business.
You know your business.
We understand the work that supports it.
2001
Business roots begin
2016
Digital services expand
2017
Contact center operations begin
2021
BPOPHIL enters the BPO industry
OUR HISTORY
Experience built over time.
BPOPHIL's operating roots extend back to 2001 through the businesses and capabilities that preceded it. Over time, those operations expanded from digital services into contact center operations and, eventually, remote staffing and business support.
Today, BPOPHIL builds on that experience to provide remote staffing and managed business support to businesses that need additional operational capacity.
OUR OPERATIONS
Based in the Philippines. Supporting businesses beyond it.
BPOPHIL's operations are based in Mandaue City, Philippines, where our team supports clients across sales, customer service, and business operations.
Our structure allows businesses to add dedicated remote capacity while BPOPHIL supports the employment, infrastructure, workforce administration, and operational requirements behind the team.
BEHIND THE SUPPORT
More than matching a business with a remote professional.
BPOPHIL provides the operating support behind the professionals and teams assigned to our clients.
Employment & HR
Employment administration, payroll, HR support, and workforce administration.
Technology & infrastructure
Standard equipment, connectivity, and IT support required for day-to-day work.
Operational support
Attendance, workforce coordination, and additional operational management where required.
OUR LEADERSHIP
The people responsible for how we operate.
Ketti Chua
Chief Executive Officer
Provides leadership across business resources, project management, entrepreneurship, and operations, with experience across contact center leadership and business development.
Jonas Ibale
Chief Operating Officer
Leads BPOPHIL's operations, process development, workforce delivery, and business support strategy, with experience across BPO operations and business systems.
Cher Riveral
Head of Human Resources
Leads recruitment, employee engagement, learning and development, workforce support, and HR operations.
OUR VALUES
How we approach the work.
Integrity
We do what we say we will do and communicate clearly when something changes.
Excellence
We aim for consistent, dependable quality in the work we deliver.
Professionalism
We approach our work, communication, and business relationships professionally.
Accountability
We take responsibility for the work assigned to us and the results within our control.
Pride in our service
We take pride in the quality of our work and in how we represent the businesses we support.
Tell us what your business needs help with.
Whether you need one dedicated professional, a larger workforce, or greater operational support, the starting point is understanding the work that needs to be done.