BPO companies in the Philippines have been rapidly expanding, employing hundreds of thousands of educated people from various fields. Whether call center agents have a college diploma or not, they can take advantage of opportunities that may not be as readily available in other fields.
Filipinos, on the other hand, have been flocking to the call center industry for more than a decade. Their pervasiveness in that sector can be attributed to a variety of factors. Some of them are as follows:
Many Filipinos work in the call center (BPO) industry for a variety of reasons, including:
There are more job opportunities in the BPO or call center industry.
First and foremost, the number of available jobs in these industries is always high. In contrast with most other businesses, BPO almost always has a number of available roles. Also, most of the investors in the BPO sector come from other countries. This makes it possible for these industries to grow quickly. In fact, according to some studies, there are over 1 million Filipinos working as call center agents across the Philippines today!
Qualifications in the call center industry are lower than in other industries.
In the call center industry, qualifications are not as important as they are in other industries.
BPO companies don’t care whether you graduated from high school or college. They just want someone who can complete the task at hand—and even if you’ve never done that task before, as long as your voice sounds like it’s been honed from a lifetime of practice, you’ll be fine.
Plus, companies will often train you on how to do the job once they’ve hired you! As long as your voice sounds natural and convincing, they won’t mind.
Call centers can be found in nearly every commercial city or town.
There are plenty of call centers across the Philippines. In fact, nearly every commercial city or town boasts at least one. This is because BPOs have become a major source of income for many Filipinos who live in rural areas but work in urban areas. So when you visit a city, you can expect a BPO industry office to be established there, causing every Filipino who lives nearby to apply for any job they have available.
Call centers offer appealing job benefits and compensation packages.
Call center jobs often have more flexible hours than other industries. You may work part-time or full-time during regular business hours, but some companies offer telecommuting options as well. This allows call center employees to work from home on days they are not scheduled to be at their desks.
The call center industry can complete the job application process in one day.
The call center industry is a fast-paced, high-stress environment. You’ll spend hours and hours on hold, waiting for your customers to pick up the phone, only to be disconnected before you can even get a chance to ask them about their needs.
But when it comes to job hiring, call centers are different.
Your application process will be completed in one day; you’ll be notified of the results within hours of submitting your application. And while other companies take a few weeks to complete their applications, some call centers can help with job hiring on a daily basis.
If you’re qualified for this job but don’t make it through the interview process, don’t worry… You can always apply again!
Working in BPO can be as flexible as you make it.
BPO is known for its ability to accommodate anyone from all walks of life, so it can be one of the most flexible career choices available. One thing to note from this is that there is a huge demographic of fresh grads applying for jobs in the industry. This is due to the fact that working here gives them the experience they will need if they decide to pursue different career choices in the future.
With that said, each and every aspect of BPO is known for honing everyone’s skills in terms of communication and assistance. Plus, if you’re able to multitask in this line of work, you’ll definitely be able to work as freely as you can. From this, you can tell how popular call center work is with the Filipino people as a whole.
Emphasis on Employee Well-Being
Finally, one thing that the best call centers in the Philippines have in common is that they prioritize employee welfare above all else. The best in the BPO industry understand how difficult it is to work as one, especially if you work the graveyard shift or long hours. With this in mind, many BPO firms make it a point to always look after their employees.
When employees are what keep a BPO company running, when they fail, everything else fails. That is why BPO countries pay high wages and provide generous benefits—all in the name of looking after their employees.
Conclusion
Indeed, the call center industry has been growing by leaps and bounds in the past few years, and it doesn’t seem to be slowing down anytime soon. There are still a lot of opportunities in call center work whether one is fresh out of college or has been working for years in another field. It’s crucial to take a look at all available factors before deciding on pursuing a career in the BPO industry. One thing is certain though: with proper training, work ethic, and conviction—anything is possible.
If you want a fun, fulfilling career with lots of opportunities, look into the call center industry. You’ll be hooked from your first phone call. And we’d love to help you get started on your new, rewarding career.
So if you’re ready to put your skills to work for good, then don’t wait another second!
Discover the ins and outs of call center services. Click here to get started!
