A more operationally managed setup where BPOPHIL takes greater responsibility for the people and the day-to-day delivery structure. Depending on scope, this can include workflow coordination, quality monitoring, performance reporting, team oversight and operational management.
Typical fit
The client wants more than additional headcount, and expects BPOPHIL to help run a defined support operation.
How we work
A more operationally managed setup where BPOPHIL takes greater responsibility for the people and the day-to-day delivery structure. Depending on scope, this can include workflow coordination, quality monitoring, performance reporting, team oversight and operational management.
You manage the results instead of the daily tasks.
3 people on 40-hour weeks would cover it.
Compare the three ways of working
In every model
Seat, equipment and connection are in the rate.
Plus the communication tools your team needs.
One for every 30 people, with regular check-ins.
Hours, output, quality and invoices in one place.
Teams work from the BPOPHIL office, never on personal devices.
Every team member is tested and certified before assignment.
How it starts
Pick the team and agree the term. Three months minimum.
Trained, tested in English and under NDA.
Not what you expected? You can exit.
Add people any time. Change the team at renewal.
Keep reading
Clear expectations, quick feedback and visible recognition. The habits that make distance stop mattering.
Read the article ManagementA shared chat, a task board, a helpdesk or CRM and a video tool: the small stack that keeps a remote team aligned.
Read the article Customer supportYour customers should not be able to tell which shift replied. A short tone guide and a few examples make that possible.
Read the articleNot quite this one?
Build the team in the builder, with every role, level and the monthly total.
