IT & Tech
IT & techoutsourcing.
Support for your staff, upkeep for your website, testing for your releases and automation for repeat work: a BPOPHIL IT team covers the practical side of technology. Roles range from helpdesk agents to developers who build integrations and no-code automations.
0/0
Support coverage, US and PH holidays included.
0 days
From signature to your heads starting work.
What your team handles
The daily work, taken off your desk.
- 01Tier 1 and 2 helpdesk support
- 02WordPress and Shopify edits, plugins and bug fixes
- 03Test cases, regression testing and bug reports
- 04Code, no-code automations and integrations
- 05Dashboards and reporting
- 06Documentation and handover
The roles
The people in your it & tech team.
Open a role to see what it does, then add it to your team.
- Add to your team
Tier 1 to 2 support for staff or customers.
Levels: Associate to Lead
- Add to your team
WordPress and Shopify edits, plugins, bug fixes.
Levels: Associate to Lead
- Add to your team
Test cases, regression testing, bug reports.
Levels: Associate to Lead
- Add to your team
Code, no-code automations, integrations, dashboards.
Levels: Associate to Lead
The smart part
Your agent talks.
The machine keeps up.
The call stays human. The AI is its monitor and its assistant: it records, transcribes in real time and writes the report while your agent talks.
- Every call that ends in a contract signature is analyzed, so the sales script keeps getting better.
- Your agent keeps all attention on the person. The notes and the report write themselves.
AI report Recording · Concept preview
Where it is used
IT & Tech for your industry.
Four levels per role
Staff the level the work needs.
Start someone on the routine, add a lead when the team grows, and move people up as the work gets harder.
You stay in control
Offshore, but never out of sight.
Live dashboard
Hours, output and quality per head. Approve or reject work the same day.
One account manager
One person audits quality and runs your check-ins.
Secure office
Managed workstations, no personal devices, an NDA per head.
Live dashboard
See hours, output and quality per head. Approve or reject deliverables the same day, from wherever you are.
One account manager
A single person who audits quality, runs your scheduled check-ins and takes your instructions.
Secure office
Your team works from our office on managed workstations. No personal devices, an NDA signed per head.
A low-risk start
What happens after you say yes.
- Day 0
- Within 7 days
- Week 2
- Month 3
You sign
Pick the team, agree the term. Three months minimum.
Your heads start
Trained, tested in English and under NDA.
Trial ends
Not what you expected? Exit, no hard feelings.
Renew or adjust
Add heads anytime. Change the team at renewal.
FAQ
Questions, answered.
Helpdesk support, website upkeep, QA testing, development and automation. Security audits and penetration testing stay with specialist firms.
Yes. The developer and automation builder role covers code, no-code automations and integrations, at four levels.
WordPress and Shopify upkeep are common, and the team works inside your own stack and tools.
IT roles are hourly heads. Build the team in the team builder and see the monthly cost as you go.