Industries
Outsourcingby industry.
BPOPHIL builds dedicated outsourced teams in the Philippines for e-commerce, SaaS and startups, real estate, fintech, hospitality, professional services, retail and logistics. Pick your industry, start from the team that fits, and be working within a week.
0/0
Support coverage, US and PH holidays included.
0 days
From signature to your heads starting work.
Who we work with
Your industry. Your hours.
Pick yours. Each card opens what we handle for it.
Inside each industry
What a dedicated team handles for your business.
Each industry uses the same five services: customer support, sales and lead generation, back office, e-commerce and marketing, and IT. Open a layer to see the tasks, the roles and the team we start from.
Online stores live on speed: an order that waits, a return stuck in a queue, a message nobody answered. A dedicated e-commerce team from the Philippines takes the daily flow, from product listings to marketplace accounts, so your own people can work on the brand.
- Product listings and catalog updates
- Order processing and vendor follow-up
- Marketplace seller account management
- Returns, refunds and review replies
Services: Customer Support, E-commerce & Marketing
Software companies need support that follows the sun and a pipeline that never goes quiet. A BPOPHIL team answers customers by chat, email and phone, books meetings for your sales team, and tests releases, all under one account manager.
- Tier 1 and 2 customer support by chat, email and phone
- Outbound prospecting and appointment setting
- QA testing and bug reports
- Helpdesk and website upkeep
Services: Customer Support, Sales & Lead Gen, IT & Tech
In real estate the first agency to call back wins the lead. A dedicated outbound team builds your lists, calls them, sets the appointments and confirms them, so your agents spend their day in front of buyers and sellers.
- Lead research and list building
- Outbound calls and appointment setting
- Appointment confirmations and follow-up emails
- Listing data entry and document processing
Services: Sales & Lead Gen, Back Office
Fintech customers expect fast answers and accurate records. Your BPOPHIL team supports customers across channels and keeps the back office tidy, with quality checks on every contact and a human supervising the work.
- Customer support across chat, email and phone
- Data entry and document processing
- Bookkeeping, invoicing and collections follow-up
- Quality checks on every contact
Services: Back Office, Customer Support
Hotels, restaurants and travel businesses get questions at all hours. A dedicated team answers guests by phone, chat and email, replies to reviews and social messages, and handles the admin behind the desk.
- Reservation and guest inquiries by phone, chat and email
- Review replies and social inbox
- Back-office admin and invoicing
- Scheduling and travel booking support
Services: Customer Support, Back Office
Agencies, consultancies and practices lose billable hours to inboxes, invoices and chasing. A BPOPHIL team takes the admin, the bookkeeping and the follow-ups, and keeps your pipeline warm.
- Inbox, calendar and scheduling
- Bookkeeping, invoicing and collections follow-up
- Research, reports and presentations
- Lead follow-up and appointment setting
Services: Back Office, Sales & Lead Gen
Retail brands field questions about orders, deliveries and returns well after the shop closes. A dedicated team answers customers, keeps product data current, handles returns and replies on social media.
- Order status and delivery questions
- Product data and catalog upkeep
- Returns and refund handling
- Social media replies and community
Services: Customer Support, E-commerce & Marketing
Shippers and carriers answer the same questions all day: where is it, when does it arrive, who has it. A dedicated team follows orders and shipments, coordinates with vendors and carriers, and keeps customers informed.
- Order and shipment tracking follow-up
- Vendor and carrier coordination
- Data entry and document processing
- Customer updates by phone, chat and email
Services: Back Office, Customer Support
The smart part
Your agent talks.
The machine keeps up.
The call stays human. The AI is its monitor and its assistant: it records, transcribes in real time and writes the report while your agent talks.
- Every call that ends in a contract signature is analyzed, so the sales script keeps getting better.
- Your agent keeps all attention on the person. The notes and the report write themselves.
AI report Recording · Concept preview
Four levels per role
Staff the level the work needs.
Start someone on the routine, add a lead when the team grows, and move people up as the work gets harder.
You stay in control
Offshore, but never out of sight.
Live dashboard
Hours, output and quality per head. Approve or reject work the same day.
One account manager
One person audits quality and runs your check-ins.
Secure office
Managed workstations, no personal devices, an NDA per head.
Live dashboard
See hours, output and quality per head. Approve or reject deliverables the same day, from wherever you are.
One account manager
A single person who audits quality, runs your scheduled check-ins and takes your instructions.
Secure office
Your team works from our office on managed workstations. No personal devices, an NDA signed per head.
A low-risk start
What happens after you say yes.
- Day 0
- Within 7 days
- Week 2
- Month 3
You sign
Pick the team, agree the term. Three months minimum.
Your heads start
Trained, tested in English and under NDA.
Trial ends
Not what you expected? Exit, no hard feelings.
Renew or adjust
Add heads anytime. Change the team at renewal.
FAQ
Questions, answered.
BPOPHIL builds dedicated teams for e-commerce, SaaS and startups, real estate, fintech, hospitality, professional services, retail and logistics. If your industry is not listed, the same five services (customer support, sales and lead gen, back office, e-commerce and marketing, IT and tech) can usually be adapted to it.
Yes. You can put a support agent, a bookkeeper and a designer in the same team, under one account manager. The team builder lets you pick roles from all five services, set the level and the hours, and see the monthly cost.
Your heads start within a week of signing. The first two weeks are a trial, and you can exit if it is not the right fit.
Support is covered 24/7, with US and Philippine holidays included. Your people work in shifts from our office in Mandaue City, Philippines, so you can pick the hours that match your market.
Your team works from our office on managed workstations, with no personal devices and an NDA signed by every head. Your own accounts and tools stay yours.
Open the team builder, pick the roles and the level, and the monthly cost appears as you build. Rates are all-in: seat, equipment, management and an account manager. Your own software licences are billed at cost.