Customer Support
Customer supportoutsourcing.
Your customers reach you by phone, chat, email and social media, at all hours. A BPOPHIL customer support team answers every channel under one account manager, with coverage 24/7 and US and Philippine holidays included. The AI works beside your agents for notes, summaries and quality checks, and a human is always in charge.
0/0
Support coverage, US and PH holidays included.
0 days
From signature to your heads starting work.
What your team handles
The daily work, taken off your desk.
- 01Answer questions by chat and email
- 02Handle inbound and outbound calls
- 03Reply to social media messages and comments
- 04Track orders and resolve status questions
- 05Log, tag and follow up on every ticket
- 06Escalate hard cases and coach the team (Lead level)
The roles
The people in your customer support team.
Open a role to see what it does, then add it to your team.
- Add to your team
Written support: tickets, chat, order status, simple troubleshooting.
Levels: Associate to Lead
- Add to your team
Inbound and outbound calls: support, follow-ups, callbacks.
Levels: Associate to Lead
- Add to your team
Replies to DMs and comments, routes issues to the right place.
Levels: Associate to Lead
- Add to your team
Owns escalations, coaches peers, writes SOPs and knowledge base, reports to the account manager.
Levels: Lead
What we track
Numbers you can read every week.
Targets we report on through your live dashboard and your account manager. Targets, not guarantees.
The smart part
Your agent talks.
The machine keeps up.
The call stays human. The AI is its monitor and its assistant: it records, transcribes in real time and writes the report while your agent talks.
- Every call that ends in a contract signature is analyzed, so the sales script keeps getting better.
- Your agent keeps all attention on the person. The notes and the report write themselves.
AI report Recording · Concept preview
Where it is used
Customer Support for your industry.
Four levels per role
Staff the level the work needs.
Start someone on the routine, add a lead when the team grows, and move people up as the work gets harder.
You stay in control
Offshore, but never out of sight.
Live dashboard
Hours, output and quality per head. Approve or reject work the same day.
One account manager
One person audits quality and runs your check-ins.
Secure office
Managed workstations, no personal devices, an NDA per head.
Live dashboard
See hours, output and quality per head. Approve or reject deliverables the same day, from wherever you are.
One account manager
A single person who audits quality, runs your scheduled check-ins and takes your instructions.
Secure office
Your team works from our office on managed workstations. No personal devices, an NDA signed per head.
A low-risk start
What happens after you say yes.
- Day 0
- Within 7 days
- Week 2
- Month 3
You sign
Pick the team, agree the term. Three months minimum.
Your heads start
Trained, tested in English and under NDA.
Trial ends
Not what you expected? Exit, no hard feelings.
Renew or adjust
Add heads anytime. Change the team at renewal.
FAQ
Questions, answered.
Phone (inbound and outbound), live chat, email and social media messages, all handled by the same team under one account manager.
Yes. Your people work in shifts, so coverage runs 24/7, with US and Philippine holidays included. The AI assistant helps in between shifts and a human supervises the work.
Pick roles and levels in the team builder and the monthly cost appears as you build. Rates are all-in. Support can also be packaged as hours plus an included volume cap per channel.
Yes. Your team works inside your own tools, such as your helpdesk or CRM. Your own software licences are billed at cost, never above.