0%
One professional, then a full team.
Customer Satisfaction Score (CSAT), up from 82% once the account moved to a dedicated remote team.
What the team handled.
The engagement began with one dedicated professional handling calls, emails and order-taking. As support requirements grew, the operation expanded into a broader team covering customer service and related operational work.
- Customer support
- Order taking
- Logistics support
- Amazon and affiliate support
- Seasonal / project bookkeeping support
- Team Lead oversight
What it delivered.
1 → multi-agent team
Started with one dedicated professional and expanded as support requirements increased.
15 min → 5 min
Historical reported customer response-time improvement.
82% → 95%
Historical reported CSAT improvement.
20%
Historical reported improvement in order-processing time.
30%
Historical reported cost reduction.
50%
Historical reported operational-efficiency improvement.
Performance figures are historical reported results and should be identified as such when used externally unless independently verified.
A team you can see and reach.
- 1
Live within a week
The team starts within a week of signing, and the first two weeks are a trial.
- 2
A named manager
An account manager audits quality and is your point of contact.
- 3
Your dashboard
Follow hours, output and quality, and approve or reject deliverables.
Other engagements.
Questions before you sign.FAQWe build your results together.
Every role has an all-in hourly rate that depends on its level. You see the exact rate for each role inside the team builder, with the monthly total, before you talk to anyone.
Within a week of signing. The first two weeks are a trial, and you can exit if it is not the right fit.
A minimum of three months, with 3, 6 or 12 month terms. Your rate is locked for the signed term. You can add people at any time, and reduce headcount at renewal.
One account manager for every 30 people audits quality and runs the team day to day. You get a live dashboard with hours, output, quality and invoices, you approve or reject deliverables, and you can message your account manager at any time.
Your people work from the BPOPHIL office in Mandaue City on managed workstations, never on personal devices, and each person signs an NDA.
Support can be covered 24/7, US and Philippine holidays included. The rate is the same by day, night, weekend or holiday. Hours beyond your contracted hours are billed at the base rate plus 10%.
Tell us what you need. We'll tell you what it costs.
No published rate card, no generic package. Three quick questions and your quote is built around the actual work.